Frequently Asked Questions

 

PAYMENT METHOD 

WE ACCEPT PAYMENT VIA VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AND PAYPAL. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.  

PAYMENT TROUBLESHOOTING 

IF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION. 

CHARGING YOUR CARD 

ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER.  

CANCELLATIONS

IF YOUR ORDER IS UNFORTUNATELY CANCELLED, WE WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.  

SHIPPING POLICY

PROCESSING TAKES 3-7 BUSINESS DAYS ON REGULAR ORDERS AND 2 AND 1/2 WEEKS ON WHOLESALE ORDERS. ONCE YOUR ORDER HAS SHIPPED, SHIPPING TAKES 1-4 BUSINESS DAYS .YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER ATTACHED TO IT, ONCE YOUR ORDER HAS SHIPPED. WE ARE NOT RESPONSIBLE FOR ANY LOST PACKAGES IN TRANSIT. PLEASE CONTACT YOUR LOCAL USPS IF YOUR PACKAGE IS LOST. 

 REFUNDS 

WE DO NOT OFFER REFUNDS AND/OR RETURNS. IF YOU HAVE RECEIVED AN ITEM THAT YOU ARE NOT PLEASED WITH, EMAIL US WITH YOUR CONCERN AT CARTEBLANCE4L@GMAIL.COM TO DISCUSS YOUR ORDER.   

PERSONAL INFORMATION 

ALL INFORMATION SHARED WITH CARTE BLANCHE WHEN PLACING AN ORDER IS CONFIDENTIAL.